Shipping Policy
Effective Date: August 20, 2026
Last Updated: August 20, 2026
At Solace Raga, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through https://solaceraga.com/ are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Order processing may take 2–5 business days, excluding weekends and public holidays.
During sale periods, promotional campaigns, holidays, or periods of unusually high order volume, processing may take longer than usual.
You will receive an order confirmation and, where applicable, shipping or tracking information once your order has been dispatched.
2. Shipping and Delivery
Once your order has been dispatched, it will be handed over to our shipping or logistics partner for delivery.
Estimated delivery time may vary depending on:
Delivery location
Courier availability
Product availability
Weather conditions
Public holidays
Transportation disruptions
Regional restrictions
Other circumstances beyond our reasonable control
The estimated delivery date provided at checkout or through tracking information is an estimate and not a guaranteed delivery date.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as order value, delivery location, product type, promotional offers, or applicable shipping conditions.
From time to time, Solace Raga may offer free-shipping promotions or other shipping-related offers. Such offers may be subject to additional terms and conditions.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
Full name
House/flat number
Street/locality
City
State
PIN code
Contact phone number
Solace Raga is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
5. Tracking Information
Where tracking is available, customers may receive tracking details after the order has been dispatched.
Tracking information may take some time to become active after the shipping partner receives the package.
Delivery status, tracking updates, and estimated delivery dates are provided by the relevant courier or logistics provider.
6. Delivery Attempts
The courier partner may make one or more delivery attempts at the address provided during checkout.
Customers should ensure that someone is available to receive the package where required.
If delivery fails because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the shipment is otherwise undeliverable, the courier may return the package to the sender.
Additional shipping charges may apply for re-delivery in certain circumstances.
7. Delayed Orders
While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control, including:
Severe weather
Natural disasters
Transportation delays
Courier operational issues
Public holidays
Government restrictions
Strikes or disruptions
High-volume periods
Incorrect customer information
If your order is delayed significantly, please check the available tracking information for the latest status.
8. Lost or Damaged Shipments
If an order appears to have been lost, damaged in transit, or incorrectly delivered, Solace Raga may coordinate with the relevant courier or logistics provider to investigate the issue.
Customers may be required to provide order information, photographs, delivery details, or other information necessary to investigate a claim.
Where the issue is verified, an appropriate resolution may be provided in accordance with our policies and applicable law.
9. Damaged Package at Delivery
If you receive a package that appears visibly damaged, customers are advised to inspect the package and, where possible, record photographs or video of the package and its condition before opening it.
If the product inside is damaged, please submit a return or complaint request within the applicable period specified in our Return & Refund Policy.
10. International Shipping
Unless specifically stated otherwise on the website, Solace Raga currently ships orders within India.
International shipping, where offered in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other applicable requirements.
11. Cash on Delivery
If Cash on Delivery (COD) is available for your order, eligibility may depend on the delivery location, order value, product category, or other conditions.
COD orders may be subject to additional verification or confirmation before dispatch.
Solace Raga reserves the right to refuse or cancel COD orders where necessary.
12. Shipping Restrictions
Certain products or delivery locations may be subject to shipping restrictions due to courier limitations, regional regulations, or other operational considerations.
If an order cannot be shipped to the selected location, Solace Raga may contact the customer regarding an alternative delivery option or cancellation and applicable refund.
13. Change of Delivery Address
Customers should carefully verify their shipping address before placing an order.
Requests to change the delivery address after an order has been placed may not always be possible, particularly once the order has been processed or shipped.
Any approved address change may be subject to additional conditions or charges.
14. Return to Origin
An order may be returned to the sender if delivery cannot be completed due to circumstances such as:
Incorrect or incomplete address
Customer unavailable during delivery attempts
Customer refusal to accept the package
Unreachable contact information
Other courier-related delivery failures
Refunds for returned-to-origin orders will be handled according to our Return & Refund Policy.
Additional charges may apply where the failed delivery resulted from incorrect information or circumstances attributable to the customer.
15. Contact Information
For shipping-related questions or order delivery concerns, customers should use the support or communication channel provided on the Solace Raga website.
Please keep your order number available when contacting us so that we can assist you more efficiently.
16. Changes to This Shipping Policy
Solace Raga may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, operational practices, or applicable laws.
Any changes will be published on this page with the revised Last Updated date.
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