Privacy Policy

Effective Date: August 20, 2026
Last Updated: August 20, 2026

At Solace Raga, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use https://solaceraga.com/, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

A. Information You Provide

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name

• Billing and shipping address

• Email address

• Mobile/telephone number

• Account login information

• Order and purchase details

• Product preferences

• Information provided when you contact customer support

• Any other information you voluntarily provide

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method used, we may receive limited transaction-related information such as payment status, transaction reference, payment method, and order confirmation.

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other highly sensitive payment credentials on our servers.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Referring website or source

• Date and time of visits

• Approximate location derived from IP address

• Website interaction and usage information

This information may be collected through cookies, pixels, analytics tools, logs, and similar technologies.

2. Cookies and Similar Technologies

Solace Raga may use cookies and similar technologies to improve website functionality and your shopping experience.

Cookies may be used to:

• Keep items in your shopping cart

• Remember login or account preferences

• Understand how visitors use our website

• Improve website performance

• Maintain security

• Measure marketing and advertising effectiveness

• Provide relevant content or advertisements

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of the website, including account and shopping-cart features.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders

• To provide shipping and delivery services

• To process refunds, returns, exchanges, and cancellations

• To communicate with you regarding your orders

• To provide customer support

• To create and manage your customer account

• To improve our website, products, and services

• To personalize your shopping experience

• To detect, prevent, and investigate fraud or unauthorized activity

• To maintain website security

• To send promotional communications where permitted by law

• To conduct analytics and understand customer behavior

• To comply with legal, tax, accounting, and regulatory obligations

• To enforce our terms, policies, and legal rights

4. Marketing Communications

Where permitted by applicable law, we may send you promotional messages regarding new collections, offers, discounts, products, or other updates.

You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Please note that even after opting out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, refunds, or account notifications.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers and business partners who help us operate our website and fulfill your orders, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and technology providers

• E-commerce and customer-support service providers

• Analytics and marketing service providers

• Fraud prevention and security providers

These third parties may only receive information reasonably necessary to provide their services or fulfill a legitimate business purpose.

We may also disclose information when required to do so by law, legal process, governmental request, court order, or when reasonably necessary to protect our rights, users, property, or security.

6. Payment Processing

Payments made through our website may be processed by external payment gateways.

Those providers may collect and process payment information according to their own privacy policies and terms. Solace Raga is not responsible for the privacy practices of third-party payment providers.

Customers should review the privacy policies of the relevant payment provider before completing a transaction.

7. Shipping and Delivery

To fulfill your order, we may share information such as your name, phone number, shipping address, order number, and delivery-related information with shipping or logistics providers.

This information is used solely for purposes such as shipment processing, delivery, tracking, and customer support.

8. Third-Party Services and Links

Our website may use or integrate third-party services, applications, plugins, analytics platforms, payment gateways, advertising services, social-media features, or external websites.

We are not responsible for the privacy practices, policies, or content of third-party services.

Your interactions with third-party services are governed by their respective privacy policies and terms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, taxation, fraud prevention, dispute resolution, legal compliance, and legitimate business requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal policies.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request information regarding how your data is processed

• Raise a complaint regarding our handling of your information

To exercise an applicable privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to review and delete the information where required.

13. International Data Transfers

Depending on the service providers we use, your information may be processed or stored on servers located outside your state, region, or country.

Where such transfers occur, we take reasonable steps to ensure that personal information is handled in accordance with applicable legal and security requirements.

14. Fraud Prevention and Security Monitoring

We may process information to identify suspicious transactions, fraudulent activity, unauthorized access, abuse of promotional offers, or other security threats.

We may share relevant information with service providers or authorities where reasonably necessary to prevent or investigate fraud, security incidents, or unlawful activity.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this page. Continued use of the website after an updated Privacy Policy is published means that you acknowledge the updated policy.

We will make reasonable efforts to respond to privacy-related requests within a reasonable period, subject to applicable law and verification requirements.

16. Consent

By using our website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, to the extent permitted by applicable law.

© 2018–2026 Solace Raga. All Rights Reserved.